At Lilinail, we value the trust you place in us when you shop for our handcrafted nail sets. Your privacy is a priority, and we are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data in accordance with standard e-commerce practices.

1. Information We Collect

When you visit our website or make a purchase from Lilinail, we collect certain information to ensure a professional and efficient experience:

Order Information: This includes your name, shipping address, billing address, payment information (processed securely through encrypted gateways), email address, and phone number.

Device Information: We automatically collect data regarding your device, including your IP address, time zone, and cookies. This information helps us optimize our website performance and improve your browsing experience.

2. How We Use Your Information

We utilize the data we collect to provide our core services, including:

Processing payments and arranging for the shipment of your orders.

Communicating with you regarding order status, tracking, and custom design consultations.

Screening orders for potential risk or fraud to ensure a secure shopping environment for all customers.

Providing personalized updates or marketing materials, provided you have explicitly opted in to receive such communications.

3. Sharing Your Information

We only share your personal information with trusted third-party service providers who are essential to the Lilinail operation:

Platform & Logistics: We use secure e-commerce platforms to power our online store and reputable shipping carriers to deliver your handcrafted sets.

Legal Compliance: We may share information to comply with applicable laws and regulations, respond to lawful requests for information, or otherwise protect our rights.

4. Data Retention

When you place an order through Lilinail, we maintain your Order Information for our internal records to facilitate future customer service and warranty needs, unless and until you request that we delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact our support team.

6. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, or if you have any questions regarding your data, please contact our concierge team:

Lilinail Concierge
Email: help@lilinail.com