Our Commitment to Excellence 💅

At Lilinail, we are dedicated to providing a premium, seamless experience that matches the artistry of our sets. If you require assistance or have questions regarding your order, our concierge team is here to help.
💌 Contact us: help@lilinail.com

Returns & Exchanges 🏷️

Due to the bespoke nature of our products and strict health and hygiene protocols, Lilinail is unable to offer refunds or exchanges for changes of mind, style preferences, or incorrect size selections. 🦢

We kindly ask that you consult our Official Size Guide and review your order thoroughly before finalizing your purchase. These standards allow us to prioritize the health, safety, and quality of every set we deliver to our community. 💖

Quality Assurance & Defective Items 🔍✨

While we maintain rigorous quality control, we understand that rare oversights can occur. If you receive an item that is defective or differs from your order specifications:

1. Contact us at help@lilinail.com within 7 days of delivery. 📅

2. Include your order number and clear photos of the issue. 📸

3. Our team will conduct a formal review to provide a thoughtful resolution, ensuring you feel fully supported. 🌷

The Lilinail Size Correction Policy 📏🎀

Every Lilinail set is handcrafted to your specifications. We recognize that achieving the perfect fit can sometimes be a learning process!

If your set arrives and the fit is not ideal due to a sizing error, we offer a Size Correction Courtesy:

• Reach out to our support team for a personalized sizing consultation. ☁️
• We will provide an exclusive 10% discount code to be used toward a replacement set in your corrected measurements. ✨

To initiate a consultation and claim your discount, please email help@lilinail.com at your earliest convenience. ✉️💕

Thank You for Choosing Lilinail 🥂✨

We are honored to be part of your beauty ritual and are here to elevate your style, one nail at a time.

Response Time: 24–48 Business Hours ⏳
Customer Care: help@lilinail.com 🎀