Global Delivery 🥂

At Lilinail, we are delighted to ship our handcrafted masterpieces to nail enthusiasts worldwide. Shipping costs and estimated delivery windows will be calculated and displayed clearly during your checkout process.
✨ Boutique Perk: Enjoy Complimentary Standard Shipping on all orders exceeding $75 USD. 🎁💕

Artisan Craftsmanship & Processing 🪄💅

Every Lilinail set is bespoke and made-to-order specifically for you. This artisanal approach ensures personalized quality and supports our commitment to sustainability by eliminating overproduction. 🌿

• Please allow 4–8 business days for our dedicated nail artists to hand-finish your set before it is dispatched. ⏳✨

Your Shipping Timeline 🚚📦

Once our nail technicians have perfected your set, your package will begin its journey.

• Tracking: You will receive a shipping confirmation email containing your tracking number the moment your order leaves our studio. 💌
• Standard Delivery: Delivery times are estimates based on average carrier speeds. If your tracking hasn't updated for over 7 business days, please reach out to help@lilinail.com. We will personally coordinate with our shipping partners to ensure your package is on the right track. 🔍🌷

Address Adjustments & Cancellations 📌🎀

Because we begin our handcrafting process quickly, we have a limited window for changes:

• Window: Please contact us within 12 hours of placing your order for any address corrections or cancellations.
• After 12 Hours: Once our artists have begun your set or the order has been processed, we are unable to intercept the shipment or cancel the order. We appreciate your understanding! 💖

Lost or Stolen Packages 📦🕊️

We understand the frustration of a missing delivery. While carrier delays and thefts are beyond our immediate control, our customer care team will work closely with you and the shipping provider to investigate the situation. Your satisfaction is our priority, and we are committed to finding a thoughtful solution. 🫶🏼✨

Shipping Damage Notice ❤️‍🩹

In the rare event that your order arrives damaged due to transit, we are here to make it right.

1. Contact us at help@lilinail.com within 7 days of delivery. 📅

2. Provide clear photo or video evidence of the damaged packaging and product. 📸

3. Note: Claims submitted after the 7-day window may not be eligible for replacement. Thank you for your cooperation! 🌸

Need Assistance? ✉️💕

Our team is here to ensure your Lilinail experience is as flawless as your new manicure.
Concierge: help@lilinail.com